Thanks for submitting your return request. Someone will get right back to you to help with the process—usually within one business day. Please take a second to read the returns policy below so you'll know exactly what happens next.
Exchanges: Because we want you to be fully satisfied, we stand behind our products. If your product is defective or we shipped you the wrong product, we will be happy to exchange it for the right product or a replacement part. Shipping is expensive, so we always prefer to send you a replacement part for your order, if that's a possibility, instead of shipping whole hives. Kick off an exchange here.
Returns: If an exchange just won’t work for you, and you prefer to return it for a refund, we'll gladly refund you for any unused items you ship to us minus a 10% restocking fee. This is how we keep our prices reasonable. Use the form at the bottom of this page above to start the return process.
Natural Variation: Please keep in mind that many of our products are made from natural components (like wood and leather), and natural components will have natural variations. We want our products to be durable, high-quality, and useful, but natural products aren’t always perfect. In fact, we’re very careful to use more sustainable wood with small knots than “clear” lumber which would mean we would have to waste wood.
Return Shipping: When shipping a product back to us, please choose the cheapest option with tracking. Bee Built can't be responsible for damage that occurs during return shipping, so if you are shipping something back, make sure to take precautions to avoid damage by packing your return item in the same packaging in which it arrived or at least wrap it up well in crumpled paper.
Refunds minus the restocking fee on returned orders will be processed upon receiving the item at our warehouse.