Damaged & Missing Items

Damaged & Missing Items Policy

Instructions: Please read the policy below, then complete the Damage & Missing Item Report form at the bottom of this page to submit your request.

We encourage you to inspect your order as soon as it arrives. If you receive a damaged or broken item, please submit the form within 60 days of receiving your order. Be sure to upload clear photos of:

  • The damaged product
  • The product packaging
  • The shipping label


These photos help us file a claim with the shipping carrier. Once your request has been reviewed, we'll process your replacement and send a new item at no additional cost.

Please note: Claims submitted more than 60 days after delivery cannot be processed, as our shipping carrier no longer accepts them.

If an item is missing from your order, complete the form below with your order number and details of the missing item(s). Our team will review your request and send the missing item as quickly as possible at no additional cost.

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